I had Citi Bank Double Dash card for 6 yrs. I've never missed a pymt or went over my credit limit. I'm disappointed they closed my account once my card expired in Nov. Reason, I was told they don't have to have one. I was told the system decided to close the account. I asked to speak with a manager, and the offshore representative put a supervisor on the phone who was rude, cocky and just not helpful. I guess this card penalize good card holders who pay on time, because I'm still baffled.

I have had this card for 2 years. I just made a big payment but received a letter that my credit limit was lowered. I have never been late on any payment. Due to them lowering my limit my credit score took a big hit.

Really slow service and customer service reps lack empathy.

While on the phone to speak to a manager, they closed my account. The service person had to refer me to his manager because it was above his approval on a request and the manager never took the call - just closed the account. The representative appologized for the decision made out of his control.

I had a credit limit over $110,000 and had to use near $35,000 due to health and other problems. Citi lower my credit limits in my four Citi Cards by thousands of dollars. My credit score is now down to 630 from 780 mostly as a result of Citi's reductions. None of my credit cards has been late or in default to merit such a draconian reduction in my credit and score. It is criminal!

Last month I mailed our credit card payment to Citibank 3 weeks before the due date. It was received and posted 8 days after the due date. We have never been late for any payment and we received a letter from them stating that our privileges would be revoked if we didn't pay on time. We made up our mind to cancel the card after we paid the current invoice. It was mailed 01/20/01 and has yet to be received. I did an online chat as to what is going on with their postal service and was told I should do an online payment. I feel this is terrible customer service and can't wait to cancel the card.

HORRIBLE!! EVERYTHING IS HORRIBLE!! There website SUCKS with bugs everytime you try to do something!! Their customer service is HORRIFIC!! They don't know anything, most have accents that are hard to understand, they blindly transfer you to random agents, they HANG UP ON YOU ALL THE TIME, and it takes hours trying to figure things out because you can't get through to anyone who knows what they're doing!! I've waisted HOURS dealing with them just trying to have a savings account, and I'm not exaggerating it being HOURS!! Avoid this bank if you don't have time for absolute NIGHTMARE dealing with your money!!!

Why do I have to be a new customer, or have to leave Citi in order to take advantage of the promotions that can save me money? Thier quote "About Citi While we're a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress." If this quote is correct, then how can you not participate and provide a good standing customer assistance in being financially responsible.

There online service never works. They nickel and dime you on every conceivable charge imaginable. When you finally get a human on the line it’s some sort of person that can’t speak or understand english. It sounds like a boiler room in India or Pakistan or some other 3rd. world country where Citibank only has to pay them 3 or 4 cents a day. If you tell the person on the line that you can’t understand them and would like to speak with someone that speaks English they simply hang up on you. Do not get this card or have anything to do with this bank. If you know someone who you really don’t like? This would be a good card to recommend for them to get.

I will not even give them 1 Star if possible. I asked them if they can postpone my payments during COVID-19 Pandemic; and they flatly refused to assist. They forced me to make payments even though I had no income. Do not go with them..